Other countries spot shipping and return policy
Shipping Time
Standard Stock Express: Usually arrives within 5-7 business days.
Customized Products Express: Usually arrive within 40-60 working days (including customization period).
Expedited Express Service: Usually arrive within 3-5 working days. (In stock only, please contact customer service for customized products)
Freight service: depending on the destination and order size, shipping time may be within 20-50 working days.
Shipping Costs
- Shipping cost will be calculated based on shipping method and destination.
Shipping Insurance
All orders include shipping insurance to ensure that the product is not damaged during shipping. If the product is damaged during transportation, we will be responsible for negotiating after-sale.
Return and Exchange Process
Contact customer service: sales@fulicarpet.com
or online customer service system to submit a return or exchange request.
Provide proof: Please provide the order number, product photos and a detailed description of the problem in question.
Wait for review: Our customer service team will review your application within 24 hours of receiving it and notify you of the review result via email.
Refund or exchange: Once we receive the returned product and confirm that it meets the conditions for return or exchange, we will arrange for you to negotiate after-sale, confirming that the product has damage and other problems, we will arrange for professional staff to negotiate with you to deal with the problem.
China Spot Shipping and Return Policy
Transportation Time
Standard Stock Express: Usually delivered within 2-5 working days.
Customized products express delivery: usually delivered within 30-50 working days (including customization period).
Express Expedited Service: Usually delivered within 2 business days.
Freight Service: Depending on the destination and order size, shipping time may be within 3-5 business days.
Shipping Costs
Shipping costs will be calculated based on shipping method and destination; free shipping is available for individual products.
Shipping Insurance
All orders include shipping insurance to ensure that the product is not damaged during shipment. If a product is damaged during shipping, we will be responsible for repairing or replacing it.
Return and Exchange Process
Contact customer service: sales@fulicarpet.com
or online customer service system to submit a return or exchange request.
Provide proof: Please provide the order number, product photos and a detailed description of the problem in question.
Wait for review: Our customer service team will review your application within 24 hours of receipt and notify you of the review result via email.
Returning a product: If your request is approved, we will provide you with a return address and detailed return instructions. Please make sure to include the order number and relevant proof with your return.
Refund or Exchange: Once we receive the returned product and confirm that it is eligible for a refund or exchange, we will arrange a refund or exchange for you. Exchanges will be completed within 5 business days for stock items and 30-50 business days for customized products.
